Privacy Policy

Central Coast GMSV is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Central Coast GMSV manages personal information. It is structured as follows:

1. Personal information Central Coast GMSV collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Central Coast GMSV and complaints
10. Changes to Privacy Policy

1. Personal information Central Coast GMSV collects

The main types of personal information Central Coast GMSV collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Central Coast GMSV such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Central Coast GMSV's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Central Coast GMSV's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Central Coast GMSV's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Central Coast GMSV.

Central Coast GMSV collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Central Coast GMSV keeps of telephone calls, or emails received, or messages sent to Central Coast GMSV or posted on Central Coast GMSV's pages on social media);
• Central Coast GMSV's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Central Coast GMSV collects personal information in connection with running its business directly from the individual concerned. On occasion Central Coast GMSV may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Central Coast GMSV stores personal information in electronic and paper form.

Central Coast GMSV uses and discloses personal information as follows:

• to source vehicles and sell them to Central Coast GMSV's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Central Coast GMSV's customers and prospective customers;
• to obtain products, services or information from Central Coast GMSV's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Central Coast GMSV knows about them);
• to operate and manage Central Coast GMSV's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Central Coast GMSV. For example, Central Coast GMSV may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Central Coast GMSV also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Central Coast GMSV uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Central Coast GMSV uses in the operation of the computer program is browsing history on Central Coast GMSV's websites, name, contact information, and other information you may input into Central Coast GMSV's websites. The level of human oversight Central Coast GMSV provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Central Coast GMSV's staff.

4. Cookies

Central Coast GMSV uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Central Coast GMSV's web server. Central Coast GMSV may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Central Coast GMSV's platforms and those social media platforms. Central Coast GMSV's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Central Coast GMSV's website.

5. Links to other websites

Central Coast GMSV's website may contain links to third party websites. Central Coast GMSV does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Central Coast GMSV and do not wish to receive these communications from Central Coast GMSV in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Central Coast GMSV.

7. Overseas transfers

Central Coast GMSV's website/s are hosted in Australia. On occasion, a third party service provider Central Coast GMSV engages or that Central Coast GMSV is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Central Coast GMSV holds about them by contacting Central Coast GMSV during business hours on (02) 4322 6686 or via the contact page.

Central Coast GMSV may require an individual making a request to verify their identity before processing their request.

Central Coast GMSV will aim to respond to all requests promptly and within 30 days.

Central Coast GMSV may refuse a request where permitted or required by law. Central Coast GMSV will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Central Coast GMSV and complaints

If you have any queries, concerns or complaints about how Central Coast GMSV handles your personal information please contact Central Coast GMSV during business hours on (02) 4322 6686 or via the contact page. Central Coast GMSV may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Central Coast GMSV can understand the nature of your concern. In most cases, Central Coast GMSV will ask that you put your request in writing.

Central Coast GMSV takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Central Coast GMSV's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 4322 6686
• Mailing Address: 10 Central Coast Hwy, West Gosford, NSW, 2250

10. Changes to Privacy Policy

Central Coast GMSV may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.